There are many things I love about hiring in Customer Success.
It's an inspiring market to work in, with an amazing community and a huge amount of resources to help people learn and develop their careers.
I have not worked in any other market where people have one another's backs in the same way and there is always somewhere to turn and get the advice you need.
There is so much great content and so many people you should be connecting with, it's easy to miss some amazing work that delivers real value.
Today, I stumbled across one of the most comprehensive pieces of content I've seen for SaaS companies looking to build out a CS function, created by the team at ChurnZero.
If you're a founder or leader of a SaaS business and on that journey then you should absolutely download the guide.
https://churnzero.net/ebooks/guide-customersuccess-saas-ebook/
Happy reading 😊
